If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 7 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase, to:
suite 337, 128 aldersgate street, London EC1A4AE
Shipping charges incurred in connection with the return of a product are refundable.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Please submit any cancellation via e-mail to CancelOrder@jife.com, or call on our business phone at +447403767767.
E-mail cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
If you have any questions about our Returns and Refunds Policy, please contact us: